Frequently Asked Questions
- What is eziPass?
- Is eziPass really free?
- How does it work?
- What products can I sell through eziPass?
- Is eziPass better for newsagents than Bill EXPRESS/ DialTime?
- How do I sign up?
- How long is the contract?
- Who is the agreement with?
- Can I use this with Bill EXPRESS/ DialTime?
- What if I want to stop using eziPass?
- Who can I call if I have a question?
- Are there any commissions paid to any other parties?
- Will Touch Networks or other suppliers pay fees to Tower Systems?
- Do I need to be a Tower customer?
- Will Tower pressure me to switch software?
- Why is Tower doing this for newsagents?
- What do I do about my Bill EXPRESS/ DialTime contract?
- Do you have a banking relationship to provide lower fees?
- What does eziPass currently not offer that Bill EXPRESS/ DialTime does?
- What does eziPass have which is not currently available through Bill EXPRESS/ DialTime?
- What support materials will be provided to help my sales?
- Is there on-site training?
- What are the products offered?
- When will other products be added?
What is eziPass?
eziPass is developed and marketed by Tower Systems to give newsagents direct access to a range of electronic products and services. eziPass is supplied with electronic products and services by Touch Networks Pty Ltd, which offers over 200 electronic products and services in 18 different categories. eziPass offers a wide selection of mobile recharge, internet recharge and calling card products. Other products in the Touch product suite include tourist attraction tickets, fishing licences, tollway passes and transport tickets even magazine subscriptions.
Is eziPass really free?
Yes. Completely free.Top of Page
How does eziPass work?
- Current Tower Systems Customers: If you use software from Tower Systems, eziPass is already integrated into your existing point-of-sale software. You will then be able to take payment and sell phone recharge, and other vouchers, from the one application. This provides more control, faster selling, greater accuracy and easier end-of-shift balancing.
- Non-Tower Customers: If you do not use software from Tower Systems, you are provided with a free copy of eziPass. It will run on your point-of-sale computer and provide access to the full suite of products and vouchers. (coming soon)
Is eziPass better for newsagents than DialTime or Bill EXPRESS?
eziPass believes it has the following advantages over Bill EXPRESS/ DialTime:
- No confusing long-term contract to sign.
- Make commission on every sale – no lease to repay and no promotional screen.
- Money, less your commission, is swept from your account weekly, not daily. (May vary for some new products)
- Commission is paid immediately upon sale, not at the end of the month.
- Commission may be higher on some items – some mobile recharge commissions are 33% higher.
- No additional equipment is needed at your counter. Bill EXPRESS/DialTime requires extra components on your counter.
- No duplication of systems – Print vouchers directly from Tower POS Software. This may lead to fewer mistakes and easier processing.
- Sell from any register. This means your customers can be served more quickly and can reduce queues in your shop.
- Additional products planned for release that are not available elsewhere.
How do I sign up?
Follow these 3 simple steps:
- Download the forms from the signup page. If you can't download the forms, call Tower Systems on (03) 9524 8000 7am - 6pm to request forms by mail or fax.
- Fill in forms and follow instructions for returning them to Touch Networks.
- Touch Networks will establish your account and send you some simple instructions for activating eziPass on your point of sale computers. Follow these instructions and then you will be ready to start selling!
How long is the contract?
You are not locked into a contract for any set time period. A merchant agreement between you and Touch Networks Pty Ltd governs the terms and conditions of use of the service. The first time you use the service you are accepting the agreement (which is provided to you along with your activation codes). The agreement can be cancelled at any time and without penalty. A copy of the agreement is available on the sign up page.Top of Page
Whos is the agreement with?
The agreement is with Touch Networks Pty Ltd. The first time you use the service you are accepting the agreement. The only paperwork to sign is a simple registration form and a direct debit authority form with Touch Networks Pty Ltd to facilitate the weekly account sweep for recharge product sold. A copy of the paperwork is available on the sign up page.Top of Page
Can I use this with Bill Express of DialTime?
There is nothing from the eziPass or Touch Networks side to stop you selling products through our service while retaining a Bill EXPRESS or DialTime relationship.Top of Page
What if I want to stop using eziPass?
No worries – just stop. There are no fees when you stop using eziPass.Top of Page
Who do I call if I have a question?
The Tower Systems 24/7 Help Desk will answer your question please see the contacts page.Top of Page
Are there any commissions paid to any other parties?
The only commissions paid on transactions processed through eziPass are to the newsagent, and to Touch Networks for the use of their network.Top of Page
Will Touch Networks or other suppliers pay fees to Tower Systems?
To ensure the maximum possible return for newsagents, Tower Systems does not receive any fees from Touch Networks or any other suppliers.Top of Page
Do I need to be a Tower Systems customer?
No.Top of Page
Will Tower Systems pressure me to switch to their software?
No.Top of Page
Why is Tower Systems doing this for newsagents?
As newsagents for over eleven years ourselves, we are intimately aware of the costs of operating a newsagency. We will seize every opportunity possible to help newsagents improve the return they achieve from their newsagencies. This is why our work on this project is gladly gifted to all newsagents - regardless of the system they use. Mark Fletcher CEO Tower SystemsTop of Page
What do I do about my Bill EXPRESS or DialTime contract?
This is a choice only you can make. Some Bill EXPRESS / DialTime contracts we have seen require 180 days notice if you do not wish to extend the contract. It is important that you know the timing of your current contract if you would like to replace Bill EXPRESS / DialTime with eziPass.Top of Page
Do you have a banking relationship to provide lower fees?
Yes. While eziPass can be used with any banking terminal, St. George/ Bank SA provides eziPass customers very competitive rates. Click Here.Top of Page
What does eziPass currently not offer that Bill EXPRESS or DialTime does?
In telco products, eziPass does not currently offer Optus recharge. But we are working on this, and as our retail network grows, we will become more valuable to these companies. eziPass does not currently offer bill payment.Top of Page
What does eziPass have which is not currently available through Bill EXPRESS or DialTime?
The range of vouchers and other electronic products is always growing. With eziPass, newsagents have access to a range of products not offered by DialTime, including SkyBus tickets, attractions tickets for entry into a wide variety of tourist attractions around Australia (eg. Sea World, Movie World, Sydney Opera House, Sydney Aquarium, Melbourne Museum and many more. eziPass also enables you to sell music and movie downloads, magazine subscriptions and fishing licences.Top of Page
What promotion materials will be provided to help my sales?
In-store promotional materials can be ordered from Tower Systems. Please see the Materials Request Form on the downloads page.Top of Page
Is there on-site training?
To keep costs low, training is in the form of simple to follow advice sheets and you can also call the Tower 24/7 Help Desk for further assistance. Please see the support page. Top of Page
When will other products be added?
Over the course of three months from launch we will release the additional products. They are already locked in – we don’t want to burden newsagents with too much too soon.Top of Page